A: For you can get exact responses quickly.At first, please offer your exact enquiry details to us, we need to know more info for the product name , style , model , and quantity…etc , A Faiyfurs Sales Representative will contact you.
Q: 2. How to get sample
A: For getting a correct purchasing or other business purpose,we offer the sample to test.Normal we use you’re an effective shipping account of UPS,DHL,FedEx,…etc.,We will use it to send a sample. Meanwhile when you make order, we can deduct your sample payment form the order amount.
Q: 3. How to order from us
A: When you get the quotation from our Sales Representative, please send your order list to us by E mail,we will calculate the weight and shipping cost.Our Sales Representative will make a PI for you by e-mail.
Q: 4. Payment term
A: We accept wire transfer ( T/T advance ) & irrevocable L/C at site.because we can run business more quickly.After arranging payment, please kindly fax or email us your wire info and your PI No., that will help us proceed your order more effectively. If the amount is more,we would like get a irrevocable L/C at sight.
Q: 5. About the shipment
A: It will depends on customer requirement,cost rate,and delivery time. Goods can be shipped by Express courier like UPS,DHL, FedEx , TNT, etc.,Airfreight, Ocean shipping. By Express courier,you can get a quickly service,it is door to door,and you can get a tracking number to check the package status online.we will select one best Express courier according to the place. You can get the goods in 3-4 work days. By airfreight,it is cheaper than Express courier, it is an air port to air port service,We usually ship the goods to you by air freight to your nearest airport,you need offer the paper to clearance customs and pick up goods by yourself,or arrange the forwarder agency service for you whom be appointed. You can get the goods in 7-10 work days. By ocean shipping,normal it is for a very big order,Operation like airfreight,delivery time in 15 days or more,but it is cheapest. We will send the waybill info to you by E mail after delivery.
Q: 6. About the quality and warranty
A: We have seasoned QC personnel troop, we have strict quality inspection system from material to finished products. We would like to replace unqualified products after get the return.The time will depends on different sort item.
Q: 7. About OEM
A: Our OEM business can provide an integrated service according to your requirements not only in the design and manufacturing of the products but also in the timely delivery and excellent after-sale service. We have established a good relationship with our cooperate partners, and we also have signed some agreements with some of high technology manufacturers, which will guarantee our products with good quality of the lowest price and timely delivery. To enlarge the production step by step, we hope to cooperate with all manufacturers and all distributors who are interested in our business.
Q: 8. Customer"s complaint & advice
A: Thank for your supporting. For improving our service and products, please feedback to us if you have any advice about quality, price, delivery time, packaging, and handling speed etc. We kindly invite you to share your good ideas with Fairyfurs for new project, you can email us by info@fairyfurs.com.
